Hilltop Bank is looking for friendly, motivated individuals to be a part of our team. Join Casper’s highly experienced and professional staff—the finest in banking. With our competitive pay and excellent benefits, we are able to maintain highly qualified staff, which allows us to provide our customers exceptional service.
As a locally owned and operated bank, our employees are the reason for our continued growth and highly regarded reputation throughout the state of Wyoming.
Current Benefits may include:
• Medical/Dental Insurance
• 401(k) with Employer Match
• Profit Sharing Retirement Plan
• Paid Time Off
• Medical & Dependent Care Flexible Spending Accounts
• Health Reimbursement Arrangement
• Life/AD&D Insurance
• Long Term Disability Insurance Coverage
• Long Term Care Insurance
• Employee Incentive Bonus
• Tuition Reimbursement
• Wellness Incentives
• Scholarships for Dependent Children
• Discounts for Banking Services
Full Time Opportunities
Operations Specialist | Main Office
Monday - Friday, 8:00am-5:00pm
Performs a variety of responsibilities related to transactions postings to ensure accuracy of records and reconcilements to support the Operations Department. Administer all garnishments, levies, liens, ensuring that Bank procedures are followed. Assist with the Bank’s daily EIM processing, including the handling of all non-post, stop pay, credit back and Fed return items, as well as the daily balancing, check returns, and sending out notices to customers. Process NSF charge-offs and recoveries. Perform various operational functions including application balancing, FR 2900 submission, Reg D and mail return notices. Reconcile several general ledger accounts on a daily basis, including the Bank’s Fed account, as well as operational/clearing accounts. Review Positive Pay activity on a daily basis. Assist other Operations personnel in completion of daily and monthly tasks, as needed. Knowledge and/or ability to quickly learn and get familiar with bank operational processes. Knowledge and familiarity with bank core systems (Fiserv Premier preferred). Strong computer skills (Excel, Word, Fiserv Premier). Ability to work independently and within a team to effectively manage and complete multiple tasks and responsibilities. Effective communication skills and reliable attendance.
Administrative Assistant - Personal Trusts | Main Office
Monday - Friday, 8:00am-5:00pm
Provides administrative support for designated Trust Officer to include preparation of investment portfolio reviews, investment research and portfolio realignment as requested. Prepares data for operation processing. Retrieves and compiles data for designated accounts. Processes contribution and distribution checks. Performs various calculations related to investment performance. Handles routine correspondence with customers. Prepares draft Summary Annual reports. Mail Processing, schedule appointments & other duties as requested. Requires excellent customer service skills. Solid verbal and written communication skills. High aptitude for figures; mathematical ability. Proficiency with Microsoft Word and Excel. Good typing, grammar, and spelling ability. Exemplary organizational skills. Professional appearance and demeanor for client interaction. Background in investments and basic accounting procedures is helpful. Ability/ Flexibility to work overtime.
Sales & Service Manager | Glenrock Office
Oversees daily operations of branch, including teller services, new accounts and client services. Responsible for the efficient and effective management of the daily operations of the Glenrock Branch. Meet with customers and potential customers on any credit needs. Develop profitable client base for consumer lending, underwrite and complete consumer loans. Supervise branch staff ensuring customer service standards are consistently met. Provides training, scheduling, and performance feedback. Interviews applicants for staff positions and offers selection recommendations. Ensures product & service promotions and cross-selling are ongoing, as appropriate to client needs, including loans, cards, online & mobile banking products, trust, payroll services, and other bank products. Maintain and develop strong community and client business relationships. Support and enhance employee development, client satisfaction, and growth in customer base for branch. Other duties as assigned. 5+ Years related Bank and supervisory/management experience and training (Teller, Consumer Lending, Operations, New Accounts) Strong knowledge of Bank products, services and policies. Training and demonstrated skills in customer service and effective communication.
Branch Services Representative | Downtown Office
Monday – Friday, Saturday mornings on a rotation basis.
Process checking and savings deposits and withdrawals. Accept loan payments. Cross-selling Bank services; listening to the clients to determine which products will meet their needs, and then offering Bank products. Open new accounts, prepare revisions to accounts. Handle client service requests, account closing, questions on electronic payments and access cards. Develops strong knowledge of all bank products and services. Excellent customer service skills and attention to detail. Computer skills and reliable attendance. Flexibility to adapt to changing needs of small office. Must be goal motivated and sales oriented. Bank experience – teller, operations, or new accounts is preferred.
Administrative Assistant – Retirement Plans | Main Office
Monday-Friday, 8:00 a.m. – 5:00 p.m.
Provides assistance to Retirement Plan Trust Officer in account file management services. Assists with administration of employee benefit accounts including 401(k) and Profit Sharing Plans. Assists officer with servicing needs related to retirement plans. Prepares participant communications for loans and distributions. Answers calls and inquiries from clients, employer/plan sponsors and participants. Assist with other duties as assigned. Excellent Customer Service Skills. Solid verbal and written communication skills. High level of accuracy and attention to detail working with numbers, dates, and financial data. Proficiency with Microsoft Word and Excel. Excellent organizational skills.
Client Services Representative | Main Office
Monday-Friday, 8:00 a.m. – 5:00 p.m. Saturday mornings on a rotation basis.
Support customers with account inquiries and questions via telephone, e-service inquiries, walk-in and mail by performing the following duties: Help customers to obtain information and explain available financial services such as savings and checking accounts, online banking, mobile banking, debit card inquires and maintenance, wire transfers, security code words, stop payments, reconcilements, balance transfers and account closing. Answer customer questions, investigate and correct errors and establish/maintain records. Encourage e-service clients with ACH processing and general online banking inquiries. Assist customers with debit card questions and issue new debit cards. Provide customer service and support to internal and external clients and resolving customer concerns in a timely manner. Other duties as assigned. Adequate written/oral communications skills, including telephone skills. Excellent customer service skills, problem solving abilities, & knowledge of bank products & services. Computer skills (Word processing, Windows, typing, spelling & grammar for written communication) & understanding of online services. Effective level of initiative & co-operation to work independently and in conjunction within the department and with other departments to assist with daily operations of banking products. Knowledge of bank operations desirable.
Client Relationship Management Representative | Main Office
Monday - Friday, 8:00am-5:00pm, Saturday mornings on a rotation basis.
Provides personalized banking services to prospective & existing clients. Identifies needs of customers & recommends appropriate financial products & services. Open and maintain checking, savings, time deposits, Safe Deposit Boxes, HSA’s & IRA’s. Promote and cross-sell other bank products and services as appropriate to client needs, including: loans, cards, online and mobile banking products, trust and payroll services. Welcome clients and escort them to the appropriate person or department for their inquiry. Correspond appropriately and professionally via phone, email or other means. Ensure compliance with applicable laws, regulations, bank policies and procedures. Provide Notary Services. Other duties as assigned. Excellent customer service skills. Strong verbal and written communication abilities. Efficient computer keyboarding skills. MS Office Products: Word, Outlook & basic Excel; ability to learn new software. Knowledge of bank products/prior bank experience desired. Ability to deal effectively with all levels of employees and management. Highly conscientious and ethical with a high regard to the importance of confidential information. Ability to read, analyze, and interpret general banking procedures, correspondence, and regulations. Flexible in regard to duties and hours. Reliable attendance.
Part Time Opportunities
Drive-Up Teller | Motor Bank Office
Monday - Friday, 2:00pm-6:00pm, Saturday mornings on a rotation basis.
Process checking and savings deposits and withdrawals. Cross-selling Bank services. Accepting loan payments. Various other duties as assigned by supervisor. Aptitude for figures. Ability to work with money under pressure. Accuracy essential. Banking experience desirable, also any other public contact experience.
Hilltop Bank is an EEO Employer.
Please apply in person at 300 Country Club Road, Suite 307.
Applicant testing administered.